KVX USA, Inc., doing business as KVX Cabinetry (“KVX,” “we,” “us,” or “our”)

KVX respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains what personal information we collect, how we collect and use it, when we disclose it, how we handle mobile messaging consent, how long we retain information, and the choices and rights that may be available to you.

This Privacy Policy applies to personal information collected through kvxcabinetry.com, online forms, email, telephone, text messaging, showroom interactions, sales and customer-service communications, dealer or trade inquiries, orders, warranty or claims requests, and other interactions with KVX.

1. Personal Information We Collect

Depending on how you interact with KVX, we may collect the following categories of personal information:

Identifiers and contact information, such as your name, email address, telephone or mobile number, mailing address, billing address, or shipping address.
Inquiry and customer-service information, such as messages, questions, product interests, consultation requests, complaints, warranty requests, return or claims information, and other communications you send to us.
Order and transaction information, such as order numbers, products purchased or requested, delivery information, account or dealer information, quotation details, and transaction status.
Project information, such as plans, drawings, photographs, measurements, specifications, files, or other materials you voluntarily provide in connection with a project, quotation, design request, or order.
Marketing preferences and consent records, including whether you elected to receive email or text-message communications and records reasonably necessary to document that choice.
Website and device information that may be collected through cookies or similar technologies, such as browser type, device information, IP address, pages viewed, interactions with the website, and similar usage information, to the extent such technologies are enabled on the Site.

2. How We Collect Personal Information

We may collect personal information in the following ways:

Directly from you when you complete a contact, quote, dealer, warranty, claims, account, checkout, newsletter, or other form on our website.
When you communicate with KVX by email, telephone, text message, social media, or other messaging channel.
When you visit a KVX showroom, request a consultation, submit project materials, place an order, or request customer support.
Automatically through cookies and similar website technologies, where enabled and permitted by your settings or applicable law.
From service providers or transaction partners when reasonably necessary to complete or support a transaction you requested, such as shipping, payment, marketplace, or customer-service activity.

Where KVX asks you to provide personal information through an online form, KVX will make this Privacy Policy reasonably accessible through a link located on or near the form or submission mechanism.

3. How We Use Personal Information

KVX may use personal information for legitimate business purposes, including:

Responding to product questions, consultation requests, quotation requests, dealer or trade inquiries, and other communications.
Processing, confirming, administering, fulfilling, and supporting orders, deliveries, returns, claims, warranty requests, and related transactions.
Providing customer service, product support, account administration, and project assistance.
Communicating with you about appointments, orders, deliveries, account activity, product support, or other matters relevant to your relationship with KVX.
Sending marketing or promotional communications where permitted by law and where any required consent has been obtained.
Operating, maintaining, securing, and improving our website, forms, customer-service systems, and business operations.
Detecting or preventing fraud, misuse, security incidents, or unlawful activity.
Complying with applicable law, legal process, court orders, or valid requests from government, regulatory, law-enforcement, or judicial authorities.

4. How We Disclose Personal Information

KVX does not sell personal information and does not disclose personal information to third parties for their own independent marketing or promotional purposes.

We may disclose personal information when reasonably necessary for legitimate business purposes, including:

To KVX employees, personnel, affiliates, or authorized representatives who need the information to perform their job responsibilities.
To service providers that support essential business operations, such as website hosting, information technology, customer relationship management, communications, payment processing, order administration, shipping and logistics, customer support, professional services, or similar operational functions.
To carriers, payment processors, marketplaces, dealers, installers, or other transaction participants when reasonably necessary to fulfill or support a transaction you requested.
To government, regulatory, law-enforcement, judicial, or other authorities when required or permitted by applicable law or valid legal process.
In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.

5. Mobile Messaging Privacy and SMS Consent

Mobile opt-in data and consent. Mobile opt-in data, text-messaging originator opt-in data, and SMS consent records are excluded from the information sharing described above. KVX does not share mobile opt-in data or consent with third parties or affiliates. KVX does not sell or disclose mobile opt-in information or SMS consent for marketing or promotional purposes.

If you voluntarily opt in to receive text messages from KVX, we may send informational and/or marketing text messages to the mobile number you provided, consistent with the consent you gave and applicable law.

Consent to receive marketing text messages is not a condition of purchase, quotation, warranty service, claims service, or use of the website.
Message frequency varies.
Message and data rates may apply.
You may opt out of text messages at any time by replying STOP or UNSUBSCRIBE to a KVX text message.
You may reply HELP for assistance or additional information.
After you opt out, KVX may send a one-time confirmation that your opt-out request has been processed, where permitted by law.
For questions about text messaging contact KVX at support@kvxcabinetry.com or call +1 741 242 8887

6. Marketing Communications

If you receive marketing emails from KVX, you may opt out of future marketing emails by using the unsubscribe mechanism included in the message, where available, or by contacting us. If you opt out of marketing communications, KVX may still send non-promotional communications relating to transactions, orders, customer service, warranty or claims matters, account administration, security, or other business matters.

7. Cookies, Analytics, and Online Tracking

KVX may use cookies and similar technologies to operate the website, remember preferences, maintain website functionality, understand website usage, improve the user experience, and support analytics or advertising where enabled. These technologies may collect device, browser, IP-address, and website-interaction information.

Where cookie controls or a Cookie Settings tool are available, you may use those controls to manage non-essential cookies. Browser-based privacy signals and opt-out preference signals are handled to the extent required by applicable law and supported by the website’s technical configuration.

8. Data Retention

KVX retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain appropriate business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect legitimate business interests.

Retention periods vary depending on the nature of the information and the purpose for which it is maintained. When personal information is no longer reasonably necessary, KVX will take appropriate steps to delete, de-identify, or securely dispose of it, subject to applicable legal and recordkeeping requirements.

9. Data Security

KVX uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction. No method of Internet transmission or electronic storage can be guaranteed to be completely secure.

If KVX becomes aware of a security incident involving personal information, KVX will assess the incident and provide notifications to affected individuals, regulators, or other authorities when required by applicable law.

10. Access, Correction, Deletion, and Other Requests

You may contact KVX to request access to, correction of, or deletion of personal information you have provided to us, subject to applicable law and any legal exceptions. We may need to verify your identity before acting on a request. KVX will respond within the timeframe required by applicable law.

11. California Privacy Rights

California residents may have additional privacy rights under California law. The specific rights available depend on the law that applies to KVX and the circumstances of the processing.

If and to the extent the California Consumer Privacy Act, as amended (CCPA), applies to KVX, California residents may have rights that include the right to know or access certain personal information, request deletion or correction, opt out of certain sale or sharing of personal information, limit certain uses of sensitive personal information, and receive non-discriminatory treatment for exercising applicable privacy rights, subject to statutory exceptions.

KVX does not sell personal information or disclose personal information to third parties for their own independent marketing or promotional purposes. Nothing in this section changes the separate prohibition on sharing mobile opt-in data and SMS consent described in Section 5.

12. Children’s Privacy

KVX’s website and services are intended for a general business and consumer audience and are not directed to children under 13. KVX does not knowingly seek to collect personal information from children under 13 through its website. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

13. Third-Party Websites and Services

The KVX website may contain links to or integrations with third-party websites or services. Those third parties may have their own privacy practices and policies. KVX is not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies when you interact with them.

14. Changes to This Privacy Policy

KVX may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will update the Effective Date above and provide any additional notice required by applicable law.

15. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact:

KVX USA, Inc.
d/b/a KVX Cabinetry
2870 S Harbor Blvd
Santa Ana, CA 92704
United States
Telephone: +1 741 242 8887
Website: https://kvxcabinetry.com/

For privacy requests submitted through the website, use the Contact/Support page. For SMS opt-out requests, reply STOP or UNSUBSCRIBE to the applicable KVX text message.